WordPress.com noesn't recognize site.

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  susancfl1 · Member · Sep 3, 2015 at 4:48 pm

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  I was in WordPress.com and was instructed to disconnect jetpack. When I did this, I expected to see message to reactivate but instead WordPress.com doesn’t show my website. The website is http://susanscreativewritingandpoetry.com and now I can’t use the admin site or dashboard. I tried an earlier backup on Godaddy hoping it would restore but I still can’t use the dashboard even though it shows. I just get a white screen for anything including reinstall for jetpack, css access, etc. Help. Susan

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  susancfl1 · Member · Sep 3, 2015 at 5:35 pm

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  I’ve now checked my other two sites and they are not working either. I can’t get Dashboard or Wp-admin to work on http://susanspetblog.com or http://susansblogtheinnersoul.com. In WordPress.com they are telling me to disconnect jetpack but I have not on these last two. The blogs will come up for public but I can’t access admin dashboard. Godaddy site says all are up and running without problems.

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  timethief · Member · Sep 3, 2015 at 5:39 pm

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  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. Therefore, you may want to share you solution on the Jetapack support forum at WordPress.ORG.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  Also note that for WordPress.ORG issues, if you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and make our developers aware of the issue.

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  timethief · Member · Sep 3, 2015 at 5:42 pm

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  See also this guide to Disconnect Jetpack Sites http://en.support.wordpress.com/disconnect-jetpack-sites/