WordPress.com Premium support

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  joshuaevanphotography · Member · Jul 24, 2015 at 1:50 pm

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  I was just wondering what other people’s experience has been with email support for Premium subscribers? How long in general do you have to wait for a reply to a support email?

  Waiting for about 20 hours now on a pretty simple question and no response. Perhaps I’m impatient, however I’m used to hosting providers generally not taking any longer than a few hours.

  Thanks.

  Josh.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 24, 2015 at 5:01 pm

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  We wait as long as it takes for Staff to work their way in accord with datestamps through all the support tickets and threads tagged for attention before we submit our request for support.
  https://en.support.wordpress.com/help-support-options/#timeline-for-answers-to-support-requests

  For simple questions using email support or the contact form makes little sense as they can be answered here in the peer support forums very quickly.

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  timethief · Member · Jul 24, 2015 at 5:02 pm

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  oops! I see missing letters above
  Edit: before we submitted our request for support.

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  joshuaevanphotography · Member · Jul 24, 2015 at 5:06 pm

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  Thanks timethief. It is simple, however it’s one that requires an email (wanting the IP address to set the A records at my external DNS provider, which, as per the support doc, requires emailing them).