wordpress.com slow, images now being displayed

  • Unknown's avatar
    theo48 · Member ·

    wordpress.com is incredibly slow today – my own pages, forum pages, admin pages, everything (it’s not a problem of my browser, everything else on the internet is fast as usual), and some of the images on my wordpress site are not displayed (just the title of it). What may be wrong? Theo

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    radiocontrolledtanks · Member ·

    I am having the same problem! I am in the throws of submitting a support ticket and will let you know what they say. If you find out before I do please post back here. Thanks Rachel.

  • Unknown's avatar
    timethief · Member ·

    When these problems arise this is the troubleshooting drill > http://en.support.wordpress.com/browser-issues/
    If that does not clear up the problem the next step is to try another browser. And, if that fails then you do need to file a support ticket with Staff.

    Every time support Staff deal with an issue they need to know:

    1. your browser
    2. your browser version
    3. your FULL blog address of the blog in question (not the blog name, the actual url that begins http:// Please note: there is no “www” in any wordpress.com url)
    4. your FULL username
    5. your role (Administrator, Editor, Author, Contributor)
    6. the email address that you registered at wordpress.com with for the blog in question
    7. and a very good description of the exact problem

    * I did:
    * I saw:
    * I expected:

    8. If the problem is with a specific page, post or image then Staff needs the url for whichever is in question.

    9. If the problem occurred when following instruction in support documentation then a link to it is helpful.

    10. Any additional details such as whether or not you have tried clearing your browser cache and cookies and logging in again, and/or whether or not your have tried using another browser, etc.

    Relying only on email and not having a ticketing system would simply result in Staff getting vague and sketchy descriptions, so they have to keep dragging out ALL of the relevant information by sending repeated emails to the you. Only then, can they can start examining solutions.

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