WordPress.org Query

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  beautymama74 · Member · Dec 1, 2014 at 10:06 pm

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  Hi,

  I have a couple of questions.

  1. I paid for a wordpress.org site a few weeks ago and I still have no confirmation that it has been converted. Also, when I try to log into wordpress.org it tells me that my site isn’t registered. How long does it normally take for the conversion?
  2. How do I find my ftp username and password?

  Thank you in advance
  Mary

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 1, 2014 at 10:11 pm

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  We need specific details to assist you.

  Are you stating that you went to > Dashboard > Store and paid for a Guided Transfer upgrade? http://en.support.wordpress.com/guided-transfer/

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  beautymama74 · Member · Dec 1, 2014 at 10:18 pm

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  Yes that’s right. On the 30th October 2014 I received an email stating “Hello! Just a quick note to let you know that we are starting the transfer of your site to your new host.

  You may get some “installation complete” notifications sent to you via email. Please disregard those, and wait to hear back from us here. Also, please avoid editing either site during the transfer process. I’ll write back with more details when we’re done.”

  This is the last I have heard. I have also lost all of my subscribers for some reason since I put the request through.

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  timethief · Member · Dec 1, 2014 at 10:19 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe:
  1. Look in the sidebar of this thread and find the subscribe to topics link.
  2. Or look below the comment box for this: _ Notify me of followup posts via e-mail

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  beautymama74 · Member · Dec 1, 2014 at 10:28 pm

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  Thank you timethief!

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  timethief · Member · Dec 1, 2014 at 10:32 pm

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  You’re welcome.

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  jeremeylduvall · Member · Dec 3, 2014 at 7:36 pm

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  Hi @beautymama74 – The login credentials and final details were sent to your email address on 10/29/14. Can you search back through your email folders for subject lines with “Guided Transfer” and see if you can locate the email?

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  jeremeylduvall · Member · Dec 3, 2014 at 7:38 pm

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  @beautymama74 – I also resent the email to the address on file for your account. Please check your inbox and let me know if you received it!