WordPress.org vs. WordPress.com installing Jetpack

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  nataliev09 · Member · Jan 22, 2015 at 9:26 pm

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  Hello,

  I have a WordPress.org blog called BellesVies.com. I am having issues installing the jet pack on this site because I keep being directed to WordPress.com and then I can’t add BellesVies.com because it says the domain name is taken. Please help!

  I have to fill in the blog URL below but please note the blog I am actually inquiring about is BellesVies.com

  Thanks,
  Natalie

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 22, 2015 at 9:28 pm

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  Hi there,
  We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service