Working Subdomain Settings
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I worked with a very helpful staff member to switch my domain name to do and only now realized my working subdomain is still https://alarsal.wordpress.com
I had wrongly assumed the subdomain would update to match the public facing domain name https://sidach.org
When I tried to manually update a state message bounced back saying the name already exists. Does that mean someone else already has this name somehow or that I have it already but have incorrectly configured my account?
The blog I need help with is: (visible only to logged in users)
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This appears to be resolved as when I click https://alarsal.wordpress.com/ I arrive at https://sidach.org/ and that means the domain mapping is working.
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sidach.org is the public facing primary domain. That has never had a problem.
The issue at hand sister is the internal subdomain.
alarsal.wordpress.comThat was automatically assigned when I registered alarsal.tel
This left me with the assumption the working subdomain would update again when I switched the primary domain name to sidach.org which one would assume would give me a new working subdomain of sidach.wordpress.com
Instead I continue to see alarsal.wordpress.com while I work.
Domain and subdomain are not the same thing, public domain names are hosted on wordpress.com internally as https://subdomain.domain.com
to the public looks like https://domain.whatever
Fix?
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
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Hi there,
This left me with the assumption the working subdomain would update again when I switched the primary domain name to sidach.org which one would assume would give me a new working subdomain of sidach.wordpress.com
It does not work that way. When you initially create a site we assign a free WordPress.com URL. If you don’t explicitly select a free URL, we create it automatically based on the domain you select during signup.
Changing the custom domain later does not, however, change the free URL. That has to be explicitly changed if you want it to be different.
Put another way, the free URL is your site’s actual location on our server. Only you can change that, and it takes several confirmation steps to do so as the process cannot be reversed. A custom domain is simply a label that is stuck on that free address, and can be removed, re-added, changed in any way you want as long as you own or are willing to register the particular domain.
Your site, alarsal.wordpress.com, currently has the domain, sidach.org mapped to it, and it correctly loads at that domain as it should.
If you want the underlying WordPress.com address to instead be sidach.wordpress.com, you need to change it using our site address change tool as explained here:
I also notice you have submitted several Jetpack support tickets. Please note your site is hosted on WordPress.com. Jetpack is a plugin that can be used to add WordPress.com features to sites using the open source WordPress.org software. Most of Jetpack’s features are standard on WordPress.com sites, but Jetpack support does not provide support for WordPress.com sites.
For help with your site please contact WordPress.com support at https://wordpress.com/help/contact, as Jetpack support will not be able to help you.
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It is hard to grasp how you read my post, thought about it, then repeated information I included in my post back to me as if telling me something I don’t know.
I explicitly stated how alarsal.tel and subdomain alarsal.wordpress.com were created. My free site was a similar sounding but differently spelled name.
The point here, as I stated is that I already knew wordpress.com uses internal subdomains with a public facing primary domains on paid accounts.
I also pointed out that at no time had I ever created the updated subdomain and that when I have repeatedly followed instructions to update the subdomain from alarsal.wordpress.com to sidach.wordpress.com, I get an error stating the subdomain name, my domain name is “reserved”.
While the possiblity exists someone may under ‘other circumstances’ have used sidach as a subdomain, the message returned clearly would have said, “Already in use”.
Instead it says “Reserved”, I’ve had that happen when the forms driven system failed to identify and complete authentication and reconcile the person’s old domain and subdomain with a new domain. My free account was a misspelling of alarsal further compounded by my purchasing a domain name with the same misspelling.
I purchased an paid account (1.) which had the paid domain matching the name of the free subdomain name; (2.) Correct spelled domain name purchased and paid to have my paid account updated to the new domain named, I did not request the subdomain be re-named to match the new domain, it simply displayed the matching subdomain when the primary domain became active; (3.) New primary domain handled without event by staff earlier on the forum. Later as I logged in to begin playing around, I noticed the subdomain was and is still the previous name.
The point here is that I tried to use the form-based system to ipdate my subdomain, recieving a message stating my name, “sidach” is reserved.
I suspect the reserved sidach.wordpress.com is my purchased subdomain while my inherited second generation free and renamed alarsal.wordpress.com subdomain is what I am being pointed to.
These could easily be virtual addresses but it wouldn’t matter. I need my account pointing to my internal subdomain sidach.wordpress.com with the data from alarsal.wordpress.com copied over.
I have over 50 domains I manage on gandi.net with 10 of them self-hosted wordpress and none as much trouble as this one account I’m paying for as a form of relaxation.
I started in IT as what now would be a Tier 3 Tech in the late 1980s and retiring as a Senior Systems Analyst in IT for Fifth Third Bank in 2006.
It would take a Sys Admin seconds to update the stupid subdomain and a minute or two to pull the logs to see why my form based attempts to update it failed. Can we please stop fooling around and fix this?
PS: I have several times now attempted other subdomain names, with tuathacore.wordpress.com being the last attempt.
The name tuathacore was accepted by the system, showing me a confirmation message.
Hours later I returned to find that new subdomain name tuathacore.wordpress.com had reverted back to the alarsal.wordpress.com subdomain it currently remains.
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I have repeatedly followed instructions to update the subdomain from alarsal.wordpress.com to sidach.wordpress.com, I get an error stating the subdomain name, my domain name is “reserved”.
If someone registers a username, the matching WordPress.com URL is reserved for them. If you see a message that sidach.wordpress.com is reserved, that means someone registered the username, sidach, and only that person is able to register that address. It has nothing at all to do with the domain you purchased, which as I said above is just a label that’s stuck onto your site, but has no actual effect on the site itself.
If sidach.wordpress.com is reserved, you will not be able to use it. However, that in no way prevents you from mapping your sidach.org domain to your existing WordPress.com site.
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None of which addresses the issue “Happiness Engineer”. Perhaps I can get a static IP and dispense with the names entirely? My writing was a function of testing my assumptions, the opposite of your candor.
While the possiblity exists someone may under ‘other circumstances’ have used sidach as a subdomain, the message returned clearly would have said, “Already in use”.
The result of several times using your form-based system inserting different names with different results from sidach.
As explained in detail, the last name used [ tuathacore.wordpress.com ] was accepted, only to later find the subdomain name unchanged. Browser confirmation but no email confirmation, then seeing no change in status is a problem.
On gandi.net hosting platform I could have looked at the logs to see if I made a dumb mistake or if a real problem exists.
The admin tools make creating a subdomain straight forward, because it’s software. It works or it doesn’t.
Since 2004 I can’t remember any professional exchange with gandi, GoDaddy, or Bluehost as counter productive as this with less excuse.
I suggest you adopt a problem oriented approach and offer a solution. If that isn’t the next response I recieve then cancel the account and I’ll update my DNS back to gandi.net
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I have given you the answer. You cannot change http://alarsal.wordpress.com/ to http://sidach.wordpress.com/, as that address is reserved for the owner of the username sidach. It doesn’t matter that the address is not already in use. It is reserved and only that account can use it, ever.
tuathacore.wordpress.com does not exist, and isn’t reserved. I see no evidence in your site’s logs that you tried to change the address to that, though. If the address change did not complete for some reason, please try clearing your browser cache before trying it again.
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I don’t see evidence your Critical thinking skills are impaired. Since your responses seek to recontextualize the point of my request and I made clear the sequence of events should that continue, I’ve cancelled the plan and revised the domain name name server settings back to their defaults. This was a private account created for fun and to relax with and it has been anything but. I have permission to have a personal domain on my company’s hosting service so we are done.
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