Worst experience ever with word press

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  salesuniversalspartangmailcom · Member · Aug 11, 2018 at 2:05 pm

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  Word press is not helpful at all they don’t have any way to contact a live person. My site has not worked for two weeks and still nobody has helped all I get is do it your self items.

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  themagicrobot · Member · Aug 11, 2018 at 2:16 pm

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  This is the support forum for free WordPress.com sites. If you have an upgraded WordPress.com plan you can get LiveChat support. This is your first post here under the account /salesuniversalspartangmailcom. What is the address of the site you need help with?
  Note: https://en.support.wordpress.com/com-vs-org/

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  gemmacevans · Member · Aug 13, 2018 at 10:47 am

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  Hi salesuniversalspartangmailcom,

  I see you recently contacted WooCommerce support and staff have been helping you by email. Is that the same site you are asking about here?

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  salesuniversalspartangmailcom · Member · Aug 13, 2018 at 3:02 pm

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  Yes still nothing. No help at all.

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  brookedot · Member · Aug 13, 2018 at 9:36 pm

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  Hi there,

  Thanks for confirming you have been working with the WooCommerce team for tips on building your site. As mentioned above, these forums are for the version of WordPress hosted at WordPress.com.

  Looks like your site will be using the self-hosted version of WordPress with plans to use the WooCommerce software for your store. Our team provides support for officially supported WooCommerce extensions at WooCommerce.com for help with the core software community support is provided at:
  https://wordpress.org/support/plugin/woocommerce

  Note that neither the WordPress.com nor our WooCommerce teams build WooCommerce sites on behalf of users. If you’d like help building a WooCommerce site you may wish to consult with a developer.

  Sorry, we couldn’t be more help today and do let us know if you have any additional questions about WordPress.com we can assist with.

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  salesuniversalspartangmailcom · Member · Aug 14, 2018 at 6:15 pm

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  I have been emailing you all for weeks. Site is http://www.universalspartan.com. I need this fixed ASAP. The products are going to wrong place. The links on my old page should of switched over to this new site.

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  themagicrobot · Member · Aug 14, 2018 at 6:33 pm

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  As was explained earlier, this forum can only help with free sites hosted here at WordPress.com. Your site is hosted elsewhere and will be using the WordPress.org software. Staff here can’t fix your site as they have no access to it.

  Domain:universalspartan.com
  Registrar:GoDaddy.com, LLC
  Name Servers:
  ns2.wixdns.net
  ns3.wixdns.net

  You need to continue to seek help from: https://wordpress.org/support/plugin/woocommerce
  and https://wordpress.org/support/

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  brookedot · Member · Aug 14, 2018 at 10:12 pm

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  While I understand that having things not work as expected with your WooCommerce WordPress site can be frustrating, seeking help from a developer or the WordPress community is going to be the most efficient way to get help.

  I’m going to close this thread as off-topic. If you have a question or need support for a site hosted on WordPress.com let us know and we’d be happy to assist.