Would like to auto-renew, why is it saying that I don’t have an account?

  • Unknown's avatar
    elizabethdemaray300917 · Member ·

    Hi there,
    I would like to enable auto-renew for elizabethdemaray.org – 3/8/2022
    Your email states that ‘You can renew your product(s) or verify that auto-renew is enabled via the Purchases section of your WordPress.com dashboard.’ However my dashboard is telling me that I don’t ‘have any WordPress Sites yet.’ I’m not seeing any payment or billing history either. How do I go about paying–or even find out how much and, why is it saying that I don’t have an account?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-mckluskey · Staff ·

    Hi there!

    You are currently logged in as elizabethdemaray300917. That’s not the account that was used to create your site and purchase the subscriptions, that’s why you’re not able to manage your purchases.

    You’ll want to log out and log back in using the correct email address (see the one where the purchase receipt was sent to). If you need help with that, check out this page and fill out the Account Recovery form to regain access to the account:

    https://wordpress.com/support/account-recovery/.

    I hope that helps.

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