would like to use my domain name registered with wordpress for my website

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  torygermann · Member · Jan 30, 2014 at 6:18 pm

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  Hi – I would like to use the my domain name torygermannphotography.com that I registered with wordpress for my website which photoshelter hosts. It is asking for my cname to do this but I’m getting the message that my dns record has been deleted. Any assistance is greatly appreciated.

  The blog I need help with is: (visible only to logged in users)

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  kardotim · Member · Jan 31, 2014 at 1:54 pm

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  I could set that up for you. What’s the address of your photshelter site?

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  torygermann · Member · Feb 3, 2014 at 2:33 am

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  Torygermann.photoshelter.com.

  Thanks!

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  kardotim · Member · Feb 3, 2014 at 9:49 am

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  The CNAME record has been added to your domain.

  Now you just need to follow step 2 (Save the CNAME in Photoshelter) at
  https://support.photoshelter.com/entries/21625538-Overview-Setting-Up-Your-CNAME#goal1

  Looking forward to your reply.

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  kardotim · Member · Feb 17, 2014 at 2:05 pm

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  I see that your domain isn’t correctly mapped yet, were you able to follow the instructions from the guide I posted in my previous reply?

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  torygermann · Member · Feb 17, 2014 at 9:57 pm

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  Thanks so much for your assistance. Just saved my cname in photoshelter following the instructions you provided. When does that take effect?

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  kardotim · Member · Feb 18, 2014 at 12:13 pm

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  http://www.torygermannphotography.com/ now redirects to your photoshelter site.

  We can only set up domains to point to services that use nameserver records or IP addresses for A Records. Photoshelter doesn’t do either for some reason. You might try contacting photoshelter customer service and making sure that they have nameserver records or an A record IP Address we can use.

  Please let us know if you need any further assistance!