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Forums / WP 403 forbidden error

WP 403 forbidden error

  • Unknown's avatar
    marskoko · Member · Jun 1, 2017 at 1:51 pm
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    My wp has been working fine since I reinstalled everything a couple of months ago. I only have 4 plugins (jetpack, premium subscriptor, akismet and an importer I used at one time) and I always keep them up to date as well as wp.

    Home Laptop-Safari
    I usually work at home on my wp posts and last night I made a change to a post, nothing out of the ordinary. I used my home laptop which has wp open all the time. I never log out of it.

    Work Laptop-Safari
    On my work laptop I also have Safari set up so that itll open a tab with santiapps.com/wp-admin/ like at home. Just about everyday i open Safari but rarely have time to work in wp at the office. Today I opened Safari on my work laptop and instead of opening up to the dashboard I noticed it was asking me to log in, so I thought oh well, it just logged me out. Seemed expected after so long that I hadnt used my work laptop to log in. I entered credentials and got a 403 forbidden access error.

    Found an article suggesting to deactivate all plugins, remove the htaccess file, change all folder (744/755) permissions and file (640/655) permissions but these solutions didnt work. I even erased all my cookies but nothing. So I was messing around in my Plesk and noticed a link in the plugins manager that read Manage in WordPress. I clicked it and it opened my dashboard just fine!

    So Im able to navigate my dashboard just fine but Id like to know what the problem is and why it was caused because it shouldnt happen.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member · Jun 1, 2017 at 1:53 pm
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    santiapps.com is hosted by Media Temple
    Name Servers:
    ns2.mediatemple.net
    ns1.mediatemple.net

    That site is not on our WordPress.COM servers. The wordpress.COM support docs do not apply to it. You are posting to the wrong support forum.

    Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    wordpress.org support
    The wordpress.ORG support forum is at
    http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  • Unknown's avatar
    marskoko · Member · Jun 1, 2017 at 2:36 pm
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    Thanks so much.

    Wow 30%! If I were WP I would think about doing something about that confusion.

    Thanks!

  • Unknown's avatar
    timethief · Member · Jun 1, 2017 at 2:40 pm
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    I have been here for 11 years and it’s still the same day in and day out.

  • The topic ‘WP 403 forbidden error’ is closed to new replies.

Tags

  • 403
  • Account Recovery
  • error
  • forbidden
  • not a wp.com site
  • posting to the wrong support forum
  • wordpress.org/support
  • wporghelp

About this topic

  • In: Support
  • 2 participants
  • 3 replies
  • Last activity 9 years
  • Latest reply from marskoko

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