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Forums / WP account linked to closed email account

WP account linked to closed email account

  • Unknown's avatar
    heidisayshello270318 · Member · Jun 16, 2021 at 1:12 pm
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    The URL I need help with is this one: https://historyoftheancients.wordpress.com/

    I cannot log in because I forgot the password. The recovery link, though, is being sent to an email account that is closed, so I cannot access it. I also cannot change the email account because I can’t log in. Unfortunately, this is an older WP account. I did not set up 2-factor ID, it’s a free account, and I no longer have the activation code, so I cannot “prove” that it is indeed my account. I do recall several of the older (now nonfunctional) passwords that I have used for this account in the past.

    The account is still active, because I can successfully access it through search engines. However, I want to update it, and I can’t until I can log in.

    I am going around in circles! What can I do????? Please and thanks for any help you can give!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    heidisayshello270318 · Member · Jun 16, 2021 at 1:13 pm
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    P.S. I do not need help with straightfromthecamera.blog but you can answer me at that email because it is active. The account I need help with is https://historyoftheancients.wordpress.com/

  • Unknown's avatar
    staff-mckluskey · Staff · Jun 17, 2021 at 11:59 am
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    Hi there!

    I’m afraid that without any of the proofs of ownership mentioned here, we won’t be able to help you. We have a very strict policy to protect our users.

    You can try emailing our Account Recovery team at passwordhelp@wordpress.com for more information.

  • Unknown's avatar
    ancientsue · Member · Jun 17, 2021 at 12:33 pm
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    I don’t know what happened, but yesterday an account recovery email for the affected account showed up in one of my active emails. I was able to change the password and access the account.

    I don’t know how it happened, but it did. So, problem is resolved.

    Thanks for your reply, and I am going to institute a two-factor ID so that this won’t happen in the future.

    Thanks again

  • Unknown's avatar
    helper-heroponriki · Member · Jun 17, 2021 at 2:54 pm
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    Glad to hear you were able to get back into your account @ancientsue! Adding two-step authentication will be a big help in securing your WordPress.com login.

    Make sure you generate and print out your backup codes as that will be the way you can regain access to your account if you lose access to your authenticator app: https://wordpress.com/support/security/two-step-authentication/#backup-codes

  • The topic ‘WP account linked to closed email account’ is closed to new replies.

Tags

  • Account Recovery

About this topic

  • In: Support
  • 4 participants
  • 4 replies
  • Last activity 5 years
  • Latest reply from heidisayshello270318

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