WP account recovery

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  tomachad · Member · Nov 12, 2022 at 2:22 pm

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  Hi

  I created an account a long time ago and never really used it. I’m unable to log in again : I can reset my password but I no longer have the authentication app or the backup codes so I’m blocked at login.

  How can I recover access to my account ? I don’t have any published blog or private data on it.

  The email address linked to the account to retrieve is (email visible only to moderators and staff)

  The activation URL (I assume it’s the button in the first mail after account creation) is :

  https://public-api.wordpress.com/bar/?stat=groovemails-events&bin=wpcom_email_click&redirect_to=https%3A%2F%2Fwordpress.com%2Fread&sr=1&signature=877075dc25c402807f532374aac075cd&user=213100562&_e=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&_z=z

  Sorry for the trouble
  Regards

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  helper-heroponriki · Member · Nov 12, 2022 at 2:33 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!