WP Admin
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Hi there,
I need to update an existing web (from 3yr ago), but when I try to go on the admin page, I get this message: ‘User xxx Cannot Access the Dashboard Requested’. Although this id is the only that had been used to create the web page!
I’d appreciate your help.
MThe blog I need help with is: (visible only to logged in users)
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https://joanettelab.wordpress.com/ is an empty site.
Companies, groups and organizations of any kind do not own WordPress.COM blogs. Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You must be logged in under the exact same username that registered the site to be able to access the site and purchase or renew or cancel upgrades. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
*Replace NAME_OF_BLOG in that URL with the actual name of your blog.
If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites and upgrades to your username account.
Transferring a Blog to Another WordPress.com User or Account
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
Transferring upgrades
https://en.support.wordpress.com/my-upgrades/#transferring-upgrades
Change Credit Card Details
https://en.support.wordpress.com/change-credit-card-details/If required use the account recovery form
https://en.support.wordpress.com/account-recovery/
https://en.support.wordpress.com/account-recovery/#account-recovery-formIf you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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