wp-Admin

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  fvfilmes · Member · Mar 19, 2020 at 11:02 pm

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  I had a site and it didn’t remind me of Senha. I have placed all my emails for recovery and now I have not received any possibility of being able to administer or my site that is not! obliged

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  staff-blorbo · Staff · Mar 20, 2020 at 6:31 pm

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  What is the URL of the site with the problem?

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  fvfilmes · Member · Mar 22, 2020 at 11:55 pm

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  http://www.fvfilmes.com

  We have tried some passwords that we have used previously. We got to the site but then we couldn’t do it anymore. We even asked to reset the password using a registered email but this email does not arrive. How do we solve it? thankful

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  kokkieh · Staff · Mar 23, 2020 at 6:13 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.

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  fvfilmes · Member · Mar 24, 2020 at 9:22 pm

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  kokkieh, thank you very much for your return!
  Maybe I did not express myself well … and I am using the google translator and there may be an error in the translation. But what I am not managing to manage is in the wordpress control panel. What theme to use, the format of the posts, colors etc. I tried to login and even admin and nothing. I was unable to recover the password, thankful.

  http://fvfilmes.com/wp-login e
  http://fvfilmes.com/wp-admin

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  staff-blorbo · Staff · Mar 24, 2020 at 10:22 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  And, they have support in your native language at https://br.wordpress.org/support/