Wp admin access
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Hi
I recently migrated my site from one host to another. Since migration to cloudways I can no longer access the website admin. It says email no longer exists. I’ve tried using the login information cloudways gave me but that doesn’t work either.Self-declared URL: http://www.burrabooks.com.au
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
If you need, you can find public information from your domain here, which may help you get in touch with your host: https://wordpress.com/site-profiler/www.burrabooks.com.au
Migrate to WordPress.com Instead
You definitely have the option to move your site to us so we can provide in-house help, and for a limited time, we are offering assistance with these migrations for free! You can find more on that and reach out to our expert migration team for more details here: https://wordpress.com/support/import/import-an-entire-wordpress-site/
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
I hope this helps!
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