WP-admin lost password link not working

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  lynseyscottart · Member · Aug 30, 2021 at 2:59 pm

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  Hi there,

  I am trying to login to my wp-admin but the lost password link just keeps taking me to a 404 not found page. Can you please advise on what to do?

  Thank you

  Site: https://lynseyscott.co.uk.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  thisissandipmondal · Staff · Aug 30, 2021 at 3:54 pm

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  Hi there,

  You can access your lost password page here:
  https://lynseyscott.co.uk/wp-login.php?action=lostpassword

  Please note that your site is hosted at GreenGeeks and is using the open-source version of the WordPress software from WordPress.org.

  This forum is for sites hosted on WordPress.com.

  WordPress.org and WordPress.com are different products. You can find the differences here: https://wordpress.com/support/com-vs-org/

  I am happy to point you in the right direction, but in the future, it’s best to seek help in the WordPress.org support forums here: https://wordpress.org/support/forums/

  Thanks!

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  staff-blorbo · Staff · Aug 30, 2021 at 3:57 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/