WP cancelled my plan

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  lizardfriedl · Member · Sep 7, 2025 at 9:06 pm

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  I upgraded to a business plan, didn’t have what I needed for services and features. I cancelled my upgrade the same day but then my entire plan was cancelled! I already paid for this plan and want the “premium” plan still but now I don’t have access to it and no one will answer the chat to help me.

  The blog I need help with is: (visible only to logged in users)

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  sajjadisbrilliant · Member · Sep 18, 2025 at 9:55 am

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  Hey there,

  I see your request was already handled via email, and I’m glad everything is now sorted out!

  Just a quick heads-up for the future: when you upgrade from a lower-tier plan (like Premium) to a higher-tier one (like Business) and then cancel it, the site doesn’t automatically return to the old plan — it reverts to the free plan. That’s why the Premium plan disappeared, so you need to contact us.

  Also, I noticed there isn’t a payment method added yet for your Premium plan. To make sure the renewal goes through smoothly, you can add one here: https://wordpress.com/me/purchases

  We are here to help if anything else comes up — feel free to reach out anytime via email or chat.