wp-config-sample-php file error

  • Unknown's avatar
    cecraig08 · Member ·

    Hello,

    I have an issue and I really need help. A few months ago we had to terminate our IT company. A few days ago i went into our website and i received this message.
    “Sorry, I need a wp-config-sample-php file to work from. Please re-upload this file to your wp installation.” The IT consultant created and purchased the domain name on behalf of my company. I created the website and pointed it to the URL that he created. Currently, he has the site going to her nameservers. Can you please advise as to:

    1. What does that error message mean?
    2. How can I find out what caused the error?
    3. How do I go about getting the domain name and relaunching the site.

    Please advise .

    Thank you.

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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