WP DEBUG

  • Unknown's avatar
    donnaoleanderpr · Member ·

    This question pertains to a clients website with the store. I was told she was receiving the following error message, one that a user shouldn’t be seeing, the message was ‘Unexpected token'<'. ""…is not valid JSON"

    I was informed by a woocommerce tech guy the following: In this case, the unexpected character is a less than symbol, <. This is a result of the code not closing properly before the start of another line of code. Issues like this are caused by a theme or plugin conflict.
    ** I have gone through the plugins and so far, plugins and theme is in tact and fine.

    2. I'm getting the following error, and have tried disabling it, but nothing changes.:
    The value, WP_DEBUG_DISPLAY, has either been enabled by WP_DEBUG or added to your configuration file. This will make errors display on the front end of your site.

    Please note, due to working in public relations, I am always pitching clients to media of all kinds therefore I don't have a lot of time to take care of this for a great deal of time, so if someone can simply give me 'BASIC' (yes basic lol) instructions I'll see what I can do with your help to rectify it. I do have access to the file manager to the website directory etc.
    Thanks

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the Business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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