WP desktop 7.1.0 – browser incompatible??

  • Unknown's avatar
    andy1fraser · Member ·

    On my Windows 10 PC (fully up to date), WP 7.0.6 worked, it just updated itself to 7.1.0 and now when I start it, it says the browser is incompatible. The default browser is Edge.
    Should something else be changed, or cleared? Already tried rebooting :)
    Andy

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi! I’ve not seen this. If you change to another default browser, does that make any difference? I’ll also reach out to our app support folks to see if they’ve seen this.

  • supernovia · Staff ·

    Ah, someone else had seen it. It was fixed within the past few hours. Re-starting is the answer now that it’s resolved, so can you try that once more?

  • Unknown's avatar
    andy1fraser · Member ·

    Hi,
    I rebooted and the problem still exists, “browser not supported”. I tried setting default browser to Edge (which it is normally), Chrome, or Firefox and the same problem happens each time.
    I did look at the log file but there’s not explicit message about checking browser type or a mismatch, so perhaps that check just doesn’t occur in the log file.

  • supernovia · Staff ·

    Odd. Do you have a prompt to continue loading the page anyway? If so can you try clicking that?

  • supernovia · Staff ·

    Also, you might try clearing your application data — the WordPress.com folder at ~/Library/Application Support/ — and then restart the app.

  • Unknown's avatar
    andy1fraser · Member ·

    I did find the WordPress.com folder but didn’t find a “Library” or “Application Support” folder. I went ahead and uninstalled WordPress.com and trusted Windows to remove all the settings or old app data as well, downloaded the 7.1.0 desktop app, rebooted, and installed that, and the same browser not supported message occurs.

    If I click Load Anyway, the app does start and looks normal. I haven’t done any work in in yet.

  • staff-totoro · Staff ·

    Hmm… it’s encouraging that the app seems to function normally after you dismiss the message.

    To explain on our side, this was a “server side” issue that was fixed yesterday and not a specific issue with the current version of the app .

    The reason why we think the error persists is that there may be some “caching” of the message on your end. As you note, if you dismiss the message the app seems to work, which underscores our thinking that the only reason you still see that is due to caching of the error message, and not an actual error.

    If you are unable to find the ~/Library/Application Support/ folder, you may still experience this message for another day or two. Worst case you will still be able to choose “proceed anyway” and then continue to use the app. I’m checking with our devs to confirm the error message will disappear on it’s own or wether we need to guide you on finding the application support folder.

    For now feel free to proceed to use the app, and let us know if any new issues pop up.

    Thanks for your patience!

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