WP does not use my credit card to pay for shipping label

  • Unknown's avatar
    amysbenson · Member ·

    When a customer places an order, I go to woocommerce to print out the shipping label. Everything looks like it’s good to go, up until it says:
    “To print this shipping label, add a credit card to your account.”
    So I click on the “Add Credit Card” button. Then I input my card information, and click Save. Then I get a notification of “Your payment method has been added successfully.” But then…I’m stuck. It doesn’t take me back to the shipping screen, and when I go back to it, it still says that I need add a credit card to my account. And if I add my credit card information again, I get the same thing. It’s a loop. It never recognizes the credit card that I’ve put in already, although they show up in my “manage payments” section, so they are being added.

    Help?

  • supernovia · Staff ·

    Hey there! These are actually the forums for free hosted WP.com sites. Would you be willing to get in touch with WooCommerce support for this?
    https://woocommerce.com/contact-us/

    You’ll also want to ensure your site is responding and properly connected to Jetpack. You can test that here. If you’re having trouble, try disconnecting and reconnecting to see if that helps.

    Jetpack

  • The topic ‘WP does not use my credit card to pay for shipping label’ is closed to new replies.