WP doesn't send security code by SMS!

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  ceregypt · Member · Jun 22, 2014 at 9:59 pm

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  Hi,
  Why WP doesn’t send security code by sms … it is now more than 10 days and this feature doesn’t work.
  Fortunately I have another admin user so I can log in.
  Thanks
  Baha Tantawi

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 22, 2014 at 10:03 pm

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  Hi there,
  Please check in your email client spam/ junk mail filter as well as your “social” tab in Gmail, if you use it. If it’s not there then please post the URL of the blog starting with http://

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  ceregypt · Member · Jun 22, 2014 at 10:15 pm

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  Hi Timethief,

  Sorry, I mean recovery code by sms … I guess no relation with my email account and its settings, yes?
  Thanks

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  timethief · Member · Jun 22, 2014 at 10:19 pm

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  I’m sorry to say I don’t know. Do these help?
  http://en.support.wordpress.com/passwords/#assisted-account-recovery

  Change or Reset Your Password

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  ceregypt · Member · Jun 22, 2014 at 10:33 pm

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  Right .. then can I disable the Two Step Authentication as long as WP doesn’t send the verification code like before?
  Thanks

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  timethief · Member · Jun 22, 2014 at 10:36 pm

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  I think you have no choice but to wait for Staff help if the email isn’t getting through.

  Enable Two-Step Authentication

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  kardotim · Member · Jun 24, 2014 at 8:16 am

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  I see Two Step Authentication is disabled now.

  Please let us know if you need any further assistance!

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  ceregypt · Member · Jul 4, 2014 at 12:12 am

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  It is not disabled as WP still doesn’t send verification code. I still not able to access 4 blogs under this account.

  Thanks

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  rachelmcr · Member · Jul 4, 2014 at 7:26 pm

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  Hi there,

  I checked your account and don’t see two-step verification enabled there. Is there a different account you’re trying to log into?

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  ceregypt · Member · Jul 4, 2014 at 10:57 pm

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  Yes, there is a different account under this email: (email visible only to moderators and staff)

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  rachelmcr · Member · Jul 5, 2014 at 9:38 am

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  Thanks for clarifying that. We’ve sent the two-step security code to the phone number linked to that account. If that’s not working for you, you’ll need to get in touch with our account recovery team for more help regaining access to that account:

  https://en.wordpress.com/wp-login.php?action=recovery

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  ceregypt · Member · Jul 5, 2014 at 11:33 pm

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  Thanks for replying but i have received nothing as you suggest the non working solution.

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  ceregypt · Member · Jul 6, 2014 at 12:20 pm

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  Please I tried the link you mentioned in your last email. At the end it lead me to enter the recovery code while my mobile doesn’t receive any codes months ago.
  Now either to disable this feature or to send this code manually so i can access my account and get this feature disabled.

  Thnx

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  ceregypt · Member · Jul 10, 2014 at 11:22 pm

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  Dear All,

  Any solution yet for this problem?

  Thanx

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  rachelmcr · Member · Jul 11, 2014 at 11:17 am

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  Hi there,

  I just sent an email to the account you mentioned to discuss this privately. Can you please reply directly to that email? Thanks!