WP – Google Authenticator App

• 

  demasawaqed · Member · Nov 7, 2022 at 6:02 pm

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  Hello,

  I lost my phone and now i don’t have access to my authentication application on my phone and cannot get into my site – Any idea how to disable the plugin?

  Thanks,

• 

  supernovia · Staff · Nov 7, 2022 at 10:29 pm

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  Hey there,

  Any idea how to disable the plugin?

  Is the site hosted here on our services? If so, please reach out using the recovery form and explain the situation in the comment area:
  https://wordpress.com/support/account-recovery/#account-recovery-form

  It will tell you you can recover your password by email; ignore that and submit the form anyway. Then the correct team can evaluate the case.

  If the site is not hosted here, you could probably manually disable the plugin through your hosting panel. Then you would want to use these forums if you need more help:
  https://wordpress.org/support/forums/