WP Mail SMTP plugin has suddenly stopped sending mail
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My WP Mail SMTP plugin has suddenly stopped sending mail. I am not receiving notification emails and customers do not receive emails after check-out. I’m not able to isolate the cause. I have not added any plug-ins recently or altered any settings on this plug-in. I tried re-launching the Set-up Wizard, but that hasn’t helped. Can you please help?
The blog I need help with is: (visible only to logged in users)
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We can’t help with third party plugins. You must contact WP Mail SMTP to solve this problem.
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I would love the ability to do that. Unfortunately, I cannot locate any support from this plugin provider for the free version (or even a paid support option). To access their contact page, you must be a paid subscriber of their service.
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Just coming back to update in case it helps someone else… after much digging, it looks like my issue was not with WP Mail SMTP but with Brevo (formerly SendInBlue). I checked the Brevo logs under:
Transactional > Email > Logs
Since the emails for customers and myself were showing up there, I knew it meant they were making it to the Brevo service and figured the problem might be with Brevo. After more digging, I found that my domain needed to be re-verified and re-authenticated…not sure why or if this is just something that needs to be done periodically. This article helped: https://www.brevo.com/blog/wordpress-not-sending-email/ . Hopefully, this may help anyone else who has issues in the future.
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