WP Portfolio plugin error

• 

  angiecui · Member · Oct 31, 2022 at 9:10 am

  • Copy link
  • Add topic to favorites

  WP Portfolio plugin error. I’ve asked Siteground, and they said all good from their side. Here is the error message on my website:
  Warning: DOMDocument::loadXML(): Start tag expected, ‘<' not found in Entity, line: 1 in /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php on line 684

  Warning: simplexml_import_dom(): Invalid Nodetype to import in /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php on line 685

  Fatal error: Uncaught Error: Call to a member function children() on null in /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php:689 Stack trace: #0 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php(627): WPPortfolio_xml_processReturnData('404 – Not found…') #1 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php(511): WPPortfolio_checkWebsiteThumbnailCaptured('https://www.abc…', Array) #2 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php(400): WPPortfolio_getCachedThumbnail('https://www.abc…', '/home/customer/…', 'http://angiecui…', 'http://angiecui…', Array, false) #3 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php(432): WPPortfolio_getThumbnail('https://www.abc…', false) #4 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/wp-portfolio.p in /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php on line 689

  How can I fix? I tried to deactivate the plug but didn't work. Please assist. thanks

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staartmees · Member · Oct 31, 2022 at 9:12 am

  • Copy link

  We can’t help you as your site isn’t running on the wordpress.com platform nor can we help with third party plugins. You must contact that plugin support to solve this problem.

• 

  angiecui · Member · Oct 31, 2022 at 9:13 am

  • Copy link

  but this is a WP portfolio plugin. That’s what siteground told me to contact wordpress

• 

  angiecui · Member · Oct 31, 2022 at 9:15 am

  • Copy link

  this isnt a third party plugin. It’s WordPress portfolio plugin.

• 

  fstat · Staff · Oct 31, 2022 at 10:44 am

  • Copy link

  The forum you posted is for the WordPress.com hosting platform, which is different than the WordPress software that your site is using. You can learn more about these differences here:

  WordPress.com vs. WordPress.org

  So, please, to get help with your issue, post in the WordPress.org support forums:

  https://wordpress.org/support/forums/