WP Purchased Domain Name Won't Work

brianarnold · Member · Sep 4, 2012 at 2:18 pm
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Hi everyone. A couple of days ago I purchased the domain name brian-arnold.org through wordpress for my blog brianarnold.wordpress.com. I went through all of the steps but when I go to that address, Google can’t find it. When I click on the domain management button it says the status is active but that the DNS settings need to be updated. Since I purchased the domain name from WP and not another host, I’m really confused on how or why I would need to change those settings. Am I missing something obvious here?? Any help would be greatly appreciated.

The blog I need help with is: (visible only to logged in users)
auxclass · Member · Sep 4, 2012 at 2:37 pm
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It looks like you mapped the domain name but you did not purchase the domain name registration – you need to do both – you need to register the domain name – I am not sure if a dash is allowed in a name at WordPress.COM – I will flag this for the staff to check the charges on your account
brianarnold · Member · Sep 4, 2012 at 2:41 pm
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@auxclass Thanks for your reply. As far as I know, I purchased the domain name for $18/yr. and also purchased the $8 privacy upgrade. I entered all of my credit card info, etc. so it should be good?
auxclass · Member · Sep 4, 2012 at 2:52 pm
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Registration $ 5–
Mapping $ 13
Privacy $ 8
Total $ 26

A whois shows the domain registration is not active. I was not able to find the documents to check and see if a “dash” is permitted here (you could register elsewhere and map the name if the “dash” will not register here)

The staff can sort things our for you – but they are coming off a three day U.S. holiday so they might be a bit backed up – they do have a good record for sorting these things out
brianarnold · Member · Sep 4, 2012 at 2:57 pm
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@auxclass I actually just checked my billing history and I was billed the $26 for all three of those things…I was pretty sure I had been. Maybe it’s just taking awhile to catch up since it was the holiday weekend? I sent WP support a note Saturday as well when it wasn’t working so maybe I’ll hear something back.
auxclass · Member · Sep 4, 2012 at 3:06 pm
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Something failed in the registration – it happens from time to time – you will need the staff to fix it for you
brianarnold · Member · Sep 4, 2012 at 3:17 pm
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@auxclass That’s the only answer I can see as well. I hope they see this and help me pretty quick. I’ve got business cards, etc. coming with the domain on it so I need it to work soon!
staff-blorbo · Staff · Sep 4, 2012 at 6:49 pm
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The registration definitely failed, so I have added $26 in credit to your account.

Please feel free to try again by adding the domain via Store -> Domains in your blog’s Dashboard.
brianarnold · Member · Sep 4, 2012 at 7:11 pm
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staff-blorbo I redid the process and it’s now working! Thank you guys so much for your help.
auxclass · Member · Sep 4, 2012 at 7:14 pm
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I love it when a plan comes together – good luck with your blog
brianarnold · Member · Sep 4, 2012 at 7:16 pm
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@auxclass Sorry I meant to put your name in their too. Thank you for replying and helping me out I really appreciate it and best of luck to you as well sir!
staff-blorbo · Staff · Sep 4, 2012 at 7:27 pm
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You’re welcome!

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