WP REST API ISSUE

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  souravmanna9191 · Member · May 22, 2023 at 7:22 am

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  I am using wp rest api for the video upload and this is my api https://streetprayers.org/wp-json/wp/v2/media but the video is getting uploaded but when I am trying to play using wp media player its showing (Media error: Format(s) not supported or source(s) not found). Cannot solve this issue please help me in this issue. I checked the file name is mp4, the upload file size is perfect.

  Self-declared URL: streetprayers . org
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · May 22, 2023 at 9:04 am

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  Thanks!

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  souravmanna9191 · Member · May 22, 2023 at 9:09 am

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  What if I provide you the backend details?

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  aleone89 · Staff · May 22, 2023 at 9:50 am

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  Hey there,

  What if I provide you the backend details?

  I’m afraid this would be out of scope for the support we provide.

  If the site were hosted on WordPress.com – we would be able to advise on the next steps forward.

  It is possible to migrate the site over to WordPress.com using this plugin here: https://wordpress.org/plugins/wpcom-migration/

  The site would need to have a business plan, in order for that migration to take place:

  I hope this is useful information!