WP Support response time
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The response time for WP support tickets is ridiculously long. I understand that it’s a free platform but with the revenue that WP makes off of ads and as much as you charge for all of these overrated overpriced additional upgrades you would think that WP could afford to provide phone support of some kind or hire more support reps to help assist with the backlog of tickets instead of making users wait hours or even days for assistance.
Having to go an entire day without images working properly on the site means a whole day without ad impressions to get paid, instead of always looking to improve old features to retain users maybe WP should focus more on improving customer service efficiency first.
The blog I need help with is: (visible only to logged in users)
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Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.
If you create a sup[port forum thread please don’t bump your thread by posting into it again because it’s not in your best interest to post to it after it has been tagged for Staff help. Doing that moves the timestamps forward and it takes longer to get a response. If you email and also post here once again that simply moves the timestamps forward and it takes longer to get a response.
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Thanks timethief.
I have responded separately about this issue Remy, so we can chat there.
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