WP will not allow me to login

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  tnhint · Member · Oct 27, 2021 at 8:36 pm

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  Ongoing issue. Chatted with rep on 10/25 for 1 1/2 hours. Still couldn’t log in after password resets or after her suggestions (use another browser). She set up a test admin user and it worked for me. So, i asked to assume that account, with my email address. It worked then. Today, again, it won’t accept the login. I am totally locked out of website!

  Today, I decided that perhaps the problem is I use the same email address for another WP website. So, I registered on https://www.blackgirlsstaylit.org/ as a new user. That didn’t work; seem to be signed up as a subscriber.

  HELP!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  tnhint · Member · Oct 27, 2021 at 8:39 pm

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  the blog i need help with is https://www.blackgirlsstaylit.org/

  the one listed above–theenglishprofessional.wordpress.com–is the original WP site I mentioned.

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  staff-blorbo · Staff · Oct 27, 2021 at 8:42 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  tnhint · Member · Oct 27, 2021 at 9:32 pm

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  Thanks macmanx for the tutorial re: WP.com vs. WP.org. Super helpful. I found a provisional answer (below). Problem is, it works sometimes; other times I’m prompted to log in to WP and cannot. Password resets do not fix the problem–I’ve done 5 or so. The PWR notices come to my email address but the reset password is still not accepted. So, sounds like I need take this up with BHost.

  *SOLVED* I Can’t Log into My Site Through WordPress, Only Through BlueHost!