WP won't let me delete my site

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  tobaccofreemaui · Member · Jul 28, 2017 at 7:50 pm

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  I try to delete the site and it says I can’t because I have premium upgrades that I need to deactivate first, but when I try to manage my purchases there is no way to delete anything. Super frustrating.

  The blog I need help with is: (visible only to logged in users)

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  akumarjain · Staff · Jul 28, 2017 at 8:35 pm

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  Did you purchase a premium theme, some point in time, for this site?

  If yes, you can transfer this theme to any other site that you own.

  If you don’t have any other site or you don’t want to transfer this theme to any other site of yours, you would need intervention from the support staff to remove this premium theme from your site.

  I have tagged this thread for the attention of support staff. Please wait while someone from the support team gets back to you.

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  tobaccofreemaui · Member · Jul 28, 2017 at 8:37 pm

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  We did purchase a premium theme and I have no other site I want to transfer it to at this time and I couldn’t figure out how to contact support staff, so I appreciate your assistance!

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  akumarjain · Staff · Jul 28, 2017 at 8:40 pm

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  Thank you for explaining the situation.

  Please wait for some time while someone from the support team responds to you.

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  supernovia · Staff · Jul 28, 2017 at 10:16 pm

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  Hi @tobaccofreemaui, if I delete the theme you’ll need to re-purchase it to use it again (or get Premium, since it comes with Premium themes now.)

  This can’t be undone. Also, if you delete the site, you lose access to the address – it isn’t “released” for re-use.

  Given that, if you will confirm I will go ahead and remove the theme. Your other option is to simply make the site private so that only you and other logged-in site members can see it.

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  tobaccofreemaui · Member · Jul 28, 2017 at 10:52 pm

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  I accept those conditions. I won’t be needing use of the theme again. Mahalo

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  tobaccofreemaui · Member · Jul 31, 2017 at 6:50 pm

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  Looks like the site is still up but set to private? I would still like it to be deleted. We are setting up a new site for this issue and when it’s googled I don’t want this site to come up. Thank you.

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  akumarjain · Staff · Jul 31, 2017 at 6:57 pm

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  Deleting a site doesn’t remove it from search engines. It may take months before search engines drop your site from its indexes.

  If you wish to expedite the process, you can request Google to drop your site from its database (https://www.google.com/webmasters/tools/removals).

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  tobaccofreemaui · Member · Jul 31, 2017 at 7:00 pm

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  Ok, I will do that. But I still can’t delete the site. That theme still shows up and I can’t do anything through WordPress to get rid of it. :(

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  akumarjain · Staff · Jul 31, 2017 at 7:01 pm

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  WordPress.com staff team must be on it. Please bear for some time.

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  gemmacevans · Member · Aug 4, 2017 at 1:47 pm

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  Hi tobaccofreemaui,

  Thanks for confirming. I’ve removed the theme so you should now be able to delete your site using these steps:

  Delete a Website

  Come back to me if you have any problems.

  Thanks!