WP, Woocommerce, jetpack connection issue

  • Unknown's avatar
    hetwasvrouwtje · Member ·

    Hi,

    First of all > Happy New Year!!

    My woocommerce app on my phone lost connections to my site…

    During maintenance and after staging (temp subdomain) of my website the connection to my site seems to be corrupt/doubled in my WP account, and I have now two identical copies of my site each with different statistic periods. Also on the settings page of my WP account i got the error that jetpack cant communicate with my site. The jetpack debug tool finds no issues.

    I dont know what went wrong but hope you can help solve the issue so i can use the woocommerce app and jetpack stats again.

    Regards,
    Kas

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Greetings!

    We appreciate your contact with the free support forums dedicated to websites hosted on WordPress.com. Although your website is not hosted with us, we are here to provide guidance on where to seek assistance.

    Given that you are utilizing the open-source version of the WordPress platform, it operates differently from the services we offer on WordPress.com. To address the connection issue your site is experiencing with the Woo app, we recommend reaching out to the Jetpack support team. They can diagnose the problem and assist you in resolving it.

    We hope this information directs you to the appropriate support channel. Please don’t hesitate to ask if you have any further questions or require additional assistance.

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