wpbakery license issue
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I renewed wpbakery license on Nov 25th. Afterwards, I switched from bluehost to wordpress hosting. The wpbakery license is deactivated since the migration. wpbakery is saying that wordpress requires me to buy a brand new license from your marketplace, but that doesn’t seem fair given that I just purchased the license. Please help.
The blog I need help with is: (visible only to logged in users)
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Here is the response from them. Looks like you are forcing me to buy the plugin from your marketplace again, so I am unsure how this is not related to you:
“The WordPress.com hosting requires a plugin purchase directly from their marketplace. This activates the plugin license automatically on their platform.”
Also, a bit surprised at your response. Your support staff so far have been really helpful. I would appreciate it if you could help me a bit more. I am now stuck between you and wpbakery, even though I spent the money to renew the license. Since an activated license is not workng on your platform, I would appreciate just a tad bit more of an effort in trying to resolve it. Thanks.
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Hi there,
Apologies for the tone of the prior response, that member is not a member of staff but rather a volunteer on the forums.
Unfortunately, how each plugin developer handles the licensing of their products is up to them. Most plugins allow for multiple uses of their activation key as long as your site has the same primary domain each time. Others only allow for one use of a license activation key and it will fail in the future, even if it is installed on a site with the same primary domain.
While third party plugins and especially their user agreements fall outside of our scope of support, from what you’ve shared with us, it sounds like WP Bakery may use the latter kind of license, in which case you’d need a new license key for your migrated site. Personally, I’d push back on that with them, though. I’d ask them if they’re sure your site needs a new key for the same site with the same domain, just migrated to a new host.
When they say:
“The WordPress.com hosting requires a plugin purchase directly from their marketplace. This activates the plugin license automatically on their platform.”
This sounds like they maybe don’t properly understand WordPress.com. We don’t require that you purchase licenses or plugins or themes through us. You can always download the .zip version of the plugin from WPBakery, install it using these steps: Install a plugin, and enter your activation key, never interacting with the WordPress.com marketplace.
So maybe that is where their confusion comes in. If you speak to them again you can let them know that WordPress.com doesn’t require licenses to be purchased directly through us, and their software can be installed and activated in exactly the same way it would be at any other host.
Let us know if anything else comes up and in the meantime have a great rest of your day.
WordPress.com Forums 