wpbakery responsive tab missing

  • Unknown's avatar
    kathecitas · Member ·

    I paid for the wpbakery license back in 2021, and even when I have the most recent version of it on my website, is not showing the responsive & width tab. I am using the Camille theme Version: 1.1.0 By LA Studio. is there a setting I need to activate to get it or ???.. help!

    The blog I need help with is: (visible only to logged in users)

  • staff-arya · Staff ·

    Hey there!

    It looks like the site you need help with is a self-hosted (WordPress.org site) and the plugin is third-party.

    We provide support for WordPress sites hosted through WordPress.com.

    Having a self-hosted website that uses the WordPress software is not quite the same as having a website hosted on WordPress.com. 
    WordPress.org refers to the open source software, which requires self-hosting and self-management. WordPress.com is a platform that is optimized for the WordPress software; it includes managed hosting, and provides many additional benefits for security, speed, and support.

    We also outline the differences in this guide, to help you compare and learn more: https://wordpress.com/support/com-vs-org/

    For your purpose, you can reach out to your hosting provider or WP Bakery’s support directly at https://support.wpbakery.com/

    I found this guide from the plugin that will help reach out to them:
    https://wpbakery.com/features/support/

  • The topic ‘wpbakery responsive tab missing’ is closed to new replies.