WPCHRG.COM charged $5 monthly

• 

  j0han85 · Member · Apr 20, 2017 at 8:31 pm

  • Copy link
  • Add topic to favorites

  I’m charged by WPCHRG.COM for $5 every month. I thought is was for an Akismet Plus account but I already cancelled that. I can’t find a subscription listed under my WordPress account. I would like to know where I can cancel this!

• 

  timethief · Member · Apr 20, 2017 at 8:33 pm

  • Copy link

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Have you tried using that link?

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  j0han85 · Member · Apr 20, 2017 at 8:44 pm

  • Copy link

  Thanks for your quick response.

  Yes, I tried https://wpchrg.wordpress.com/ and the answer is;
  We could not find your transaction, but based on the price it could be one of these products:
  And than it lists soms Domain Registrations and Akismet.

  I’m not getting any e-mails about this.

• 

  timethief · Member · Apr 20, 2017 at 8:46 pm

  • Copy link

  Please be patient while waiting for Staff to work their way forward through threads that were tagged prior to this one.

• 

  staff-zinnia · Staff · Apr 20, 2017 at 9:14 pm

  • Copy link

  Howdy :)

  I’ll be happy to help. There is not any history of any charges being made to this user account though.

  I’ve sent a note via email so that you can reply with the transaction details privately. DO NOT post those here. I’ll see what I can find then.