WP.com on 2013 report link doesn't recog me

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  sallyember · Member · Jan 8, 2014 at 3:51 pm

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  Got 2013 report Email and link, but WP.com on that link wants me to sign in again yet doesn’t recognize my PW or username even though I’m already signed in. HELP? Can’t open report.

  The blog I need help with is: (visible only to logged in users)

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  eurello · Staff · Jan 8, 2014 at 10:30 pm

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  Hi Sally – Which blog is the report for? Can you please link me to the blog’s exact URL?

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  sallyember · Member · Jan 8, 2014 at 10:41 pm

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  http://www.sallyember.com

  or just stick sallyember
  in the wordpress.com address everyone uses

  Thanks.

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  eurello · Staff · Jan 9, 2014 at 5:09 pm

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  Hi Sally – You can view it here: http://sallyember.com/2013/annual-report

  For the login issue, can you please make sure you have third-party cookies enabled in your browser?

  Preview Problems and Third-Party Cookies

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  sallyember · Member · Jan 9, 2014 at 9:21 pm

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  Hi, No change. Same problem. Not cookies, either. I disabled that for this site. Correct password. What is the problem???

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  eurello · Staff · Jan 9, 2014 at 11:12 pm

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  Hi Sally,

  You mean when you go to this link directly you’re prompted to log in?
  http://sallyember.com/2013/annual-report

  When you say you disabled your cookies for this site – they need to be enabled, not disabled. Not sure if that’s what you meant. :)

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  sallyember · Member · Jan 10, 2014 at 2:00 am

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  Hi,

  Yes I enabled cookies. Yes, it makes me log in but won’t recognize my PW; plus,I’m already logged in for my own site.

  Thanks.

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  kardotim · Member · Jan 12, 2014 at 2:45 pm

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  Do you also encounter this issue in a different browser? for example Firefox or Internet Explorer.

  Otherwise please try clearing out your cache and cookies using the guide below:

  Solve Common Browser Issues

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  sallyember · Member · Jan 12, 2014 at 4:49 pm

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  Works fine in Internet Explorer, but I do almost everything in Chrome. Can you make it work in Chrome in the future? Got the report, now. Thanks.

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  kardotim · Member · Jan 12, 2014 at 5:08 pm

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  Could you please try to clear the (Google Chrome) browser cache as suggested in my previous reply?

  Thank you!