WP.com Premium 'not available' … why?
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I purchased a paid theme and now want to upgrade to the WP Premium but it won’t let me. Help!
The blog I need help with is: (visible only to logged in users)
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Exactly where did you purchase the theme from?
If it’s a third party theme get a refund. You can’t use any third party themes on a WordPress blog because they are for WordPress.ORG software installs only.
The only themes we can use on WordPress.com hosted blogs are licensed and adapted to run on our multiuser software the themes are found here http://wordpress.com/themes/ and in your dashboard at > Appearance > Themes
Relevant support docs:
http://en.support.wordpress.com/ftp-access/
http://en.support.wordpress.com/themes/adding-new-themes/You cannot upload any third party themes into a WordPress.COM hosted blog so be clear on that. There is no upgrade you can purchase here that changes that reality.
WordPress.org offers free software that you can install on a web server. You can create themes, upload and install themes and plugins, run ads, and edit the database, etc. If you want FTP access and to install plugins or third party themes into a site then you will have to hire a web host http://wordpress.org/hosting/ and set up your own WordPress.org install. To read all the differences go to http://en.support.wordpress.com/com-vs-org/
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WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
Purchased through WordPress.COM for use on exactly which site? What is the URL of that exact site please.
If and only if, you are referring to a WordPress.COM premium theme purchase for use on a site hosted by WordPress.COM then read this support doc https://en.support.wordpress.com/themes/premium-themes/#how-to-get-a-premium-theme
https://wordpress.com/themes/basis/If you are referring to a self hosted WordPress.ORG install then you are posting to the wrong support forum. In that case, if you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page -
This does not answer my question. Let me be more clear …
(1) This is a WP.com hosted site.
(2) Premium theme “basis” was purchased through WP.com.
(3) I now want to upgrade to a WP.com Premium account at $99/annually, that option is not available.I’m having problems with point (3) above. Why is the premium account suddenly not available to me?
I understand the difference between WP.com and WP.org.
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(1) This is a WP.com hosted site.
Please provide the URL so I can confirm the hosting.
(2) Premium theme “basis” was purchased through WP.com.
Premium upgrades apply to a single blog only for a single year and do not include premium themes. You purchase them separately for each WordPress.COM hosted site.
(3) I now want to upgrade to a WP.com Premium account at $99/annually, that option is not available.I’m having problems with point (3) above. Why is the premium account suddenly not available to me?
Upgrades apply to blogs. They do not apply to accounts.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase an upgrade via Dashboard > Store > My Upgrades
Clicking this link should display all your .wordpress.COM hosted blogs blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
Your last resort for obtaining access is to complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery with as much information as possible and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
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URL: http://www.globalinsightinternational.com.
or https://globalinsightadvisors.wordpress.com/
I am the original maker of the site and the current admin.
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Thanks so much for that URL.
I’m sorry I am unable to help you resolve this. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Since you’ve already separately purchased so many Upgrades that are included in the WordPress.com Premium Plan, I’ve simply added the WordPress.com Premium Plan to your site.
Also, I’ve associated your site’s Primary Domain, g-insight.org, with the Plan:
https://globalinsightadvisors.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
If you have additional questions, please let us know.
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