wpcomsh ُError

  • Unknown's avatar

    Hi

    I am getting this error, while I dont have “wpcomsh” plugin

    /wordpress/plugins/wpcomsh/8.1.0-alpha+rolling.1768568357.gd26e3b6/wpcom-features/functions-wpcom-features.php

    how to fix this please?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi there! You are seeing this error because wpcomsh is actually a system plugin used by WordPress.com (where your site riyadhkey.com is hosted). It is hidden from your plugins list because it handles the core connection between your site and their hosting platform, which is why you can’t find it to disable it.Since you cannot edit this file directly, this error usually means one of the plugins you have installed is conflicting with the platform. I recommend you try disabling your plugins one by one (start with any caching or security plugins) to see if the error disappears. If you can’t access your dashboard to do this, or if the error persists, you should open a Live Chat with WordPress.com support directly—since you are on a plan that uses this file (Business or Commerce), you have priority support included and they can fix this file from their end!

  • Hi @hdraye,

    Since you’re on a paid plan, the best next step is to reach out to support as directly as possible so we can look into this from our side if needed. This will also allow you to safely share any private site details that shouldn’t be posted publicly on the forums.

    From your dashboard, click the question mark icon and select Get Help. If you continue past the assistant, you’ll be connected with a Happiness Engineer who can investigate further.

    More details here:
    https://wordpress.com/support/help-support-options/#how-to-contact-us

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