Writing Helper buttons don't work

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  jajsamos911 · Member · Apr 28, 2011 at 7:58 pm

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  I want to use the new Writing Helper tools, especially Request Feedback. The Writing Helper checkbox is checked in screen options. But when I click on the button, no popup window appears. Nothing happens.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 28, 2011 at 10:11 pm

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  Hello there. This is a brand new feature that was just introduced yesterday. Which browser and version of it are you using and have you tried troubleshooting?

  • You could have a browser issue so try changing your browser settings, refreshing the page, or clearing the browser cache and cookies – instructions for specific browsers.
  • Note that when you make adjustments to your browser settings — changing privacy settings, deleting cookies or increasing security — you will need to close your window and restart the browser before those new settings become effective.
  • You could try upgrading your browser.
  • You could try using another browser.

  If none of those work then you will have to report this issue to Staff. http://en.support.wordpress.com/contact/

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  timethief · Member · Apr 28, 2011 at 10:13 pm

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  Please confirm whether or not you are following these instructions.
  http://en.support.wordpress.com/copy-a-post
  http://en.support.wordpress.com/request-feedback/

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  raincoaster · Member · Apr 28, 2011 at 10:34 pm

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  Do you have a popup blocker active?

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  jajsamos911 · Member · Apr 28, 2011 at 11:19 pm

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  Hi raincoaster and timethief,

  I’m following instructions. Clearing cookies, changing security or privacy settings, or popup blocker setting doesn’t seem to have an effect. I have IE 9; I don’t know if that makes a difference. I’ve contacted Staff but it’s taking a long time to get a response from them about another issue I asked about yesterday and so far no reply about this either. They must be really busy.

  Hey, I can ask a colleague to look at a Word document draft of my post. This is not that big a deal except it really puzzles me. Many thanks for your help!

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  timethief · Member · Apr 28, 2011 at 11:25 pm

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  Thanks for letting us know that you have contacted Staff.

  You have mentioned Microsoft WORD and if you are copying and pasting from it then please note this entry. > http://en.support.wordpress.com/microsoft-word/#using-word-cleanly

  Also Go to Settings > Writing and select “ ___ WordPress should correct invalidly nested XHTML automatically” and then scroll down and click “Save Changes.”