Wrong account for my new subscription

  • Unknown's avatar
    professionaleaa · Member ·

    I’ve paid for a subscription this morning and it’s for the wrong Word Press site. I’m going round and round in circles trying to either cancel this subscription or get it mover over to my business website. The subscription as it is, is useless to me.

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    professionaleaa · Member ·

    Hello, I’ve paid for a subscription this morning and in error it’s gone to another Word Press account, (email visible only to moderators and staff)

    WP.com: Yes
    Correct account: Unknown

  • fstat · Staff ·

    Hi there,

    Please log in to your other account and contact us so that we can transfer the upgrades to the correct account.

    If you can’t access that other account of yours, please follow our Account Recovery guide:

    https://wordpress.com/support/account-recovery/

  • Unknown's avatar
    themusingmatriarch · Member ·

    Hello,
    I messaged you yesterday because I had paid for a subscription for my website or so I thought but it turned out that I had used a previous account, themusingmatriarch.com. You were kind enough to message me in reply and suggested that I log into the account that I’d used in error which is (email visible only to moderators and staff) which I’ve now done. You said that you would transfer the upgrade from this account to my business account which is Professionaleaa, email address (email visible only to moderators and staff).
    Thank you so much for your help with this.
    Best wishes,
    Julie Rae

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi Julie:

    Thanks for logging into the correct account! We do need to clarify some things before we proceed:

    1. The Pro plan is under themusingmatriarch.wordpress.com now – what is the WordPress.com site URL that the plan needs to be transferred to?

    2. There are also two domains registered under this plan: themusingmatriarch.blog and themusingmatriarch.com – do they also need to be transferred?

    Once we have that information, we’ll be better able to advise and proceed.

    Thanks!

  • Unknown's avatar
    professionaleaa · Member ·

    Hello,https://wordpress.com/home/professionalwellbeingcom.wordpress.com
    Here’s the url for my professional website;
    I don’t need the 2 domains transferred over thank you.
    Best wishes,
    Julie

  • staff-doublebassd · Staff ·

    Hi there,

    I added the Pro Plan to your professionalwellbeingcom.wordpress.com site and removed it from themusingmatriarch.wordpress.com. Please check both sites and let me know if everything looks good on your end.

    Thanks!

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