wrong account got charged for upgrade
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I used the wrong credit card- my daighter’s. She got charged $140 dollars in overdraft fees. They will be reversed if you credit her account and the use my card for the renewal. Please help me do this. I payed her overdraft fees, but it really hurt! I want to get that money back if possible. It was my error, because I had originally used her card and forgot to change it to mine. Thank you for your help
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I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
Please let me know if there is anything else I can do for you.
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Thank you rootjosh! I still want to have an account with WordPress though- I updated my credit card information. Did it automatically charge my card?
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Hi Rootjosh! Thank you for your help so far- Somehow the same card (my daughter’s) got charged again- even though I updated my credit card information. I am confused, because on my billing history I have three charges for $99 upgrade and one credit for $99. Are the three charges from my initial payment ( Oct 16 there isn’t a year), and then the upgrade ( Oct 17 that was refunded), and finally the final upgrade (nov 16)? If possible, I would prefer you give another credit to my daughter’s account and then make the upgrade charge to my account. the account changes (to my bank) are made and should be stored at wordpress. Thank you so much for help with all of this charges and credit and confusion. Hopefully we can get some clarity and resolve so that my daughter can be out of the picture from now on. Cheers, Sue 206-304-1481
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I have run another refund for that. I’m not sure what happened there. It does look like the auto-renew was run using your daughter’s card. I have turned off auto renewal completely.
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