Wrong billing

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  ampaskimet · Member · Nov 18, 2020 at 9:37 pm

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  Hi, I cancelled this one ages ago why am I still being charged? Please reverse please.

  Anne-Marie

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  staff-totoro · Staff · Nov 19, 2020 at 12:59 am

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  Hi there,

  I do not see any upgrades under your @ampaskimet WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email.

  You an also contact billing support directly here.