Wrong charge
-
Hello, I was automatically charged a fee of 35 dollars for a website I do not have with your company. I need the money refunded to my account please.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.
Which upgrade, which site URL and which username account is this about, please?
How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.
Canceling and Refunding Purchases
See https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases and disable auto-renew https://en.support.wordpress.com/manage-purchases/#auto-renew?Cancelling and refunding purchases
There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Hi there,
The account you’re using to post here has never bought any upgrades on WordPress.com, and we don’t have a credit card on file for you that we can charge.
$35 if the old cost of the WordPress.com Personal Plan, and this charge would be the automatic renewal for a plan that was purchased about 11 months ago. Do you have any other WordPress.com accounts or sites for which this might be?
You can also try searching for the transaction at https://wpchrg.wordpress.com/, and contact our billing team directly from that site if you need more help with this.
- The topic ‘Wrong charge’ is closed to new replies.
WordPress.com Forums 