wrong charge

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  sophrana · Member · Jan 30, 2022 at 4:51 am

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  I opted for WordPress in 2020 and have not even published or used the site and have been charged subscription last year 2021 and again yesterday . This is not at all professional. You sent me a mail saying there is 30 days for me to renew and then within 48 hours you debit me. I want to raise a complaint and refund the amount.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 30, 2022 at 6:40 am

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  All plan are on autorenewal and are billed 30 days before the expiration date, https://wordpress.com/support/manage-purchases/#automatic-renewal.
  A paid plan is charged unless the owner cancels the plan himself, https://wordpress.com/support/manage-purchases/#cancel-a-purchase.

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  staff-sheva · Staff · Jan 30, 2022 at 5:08 pm

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  Hi @sophrana,

  Looking at your account, I don’t see any upgrades, past or present. Is this for another WordPress.com site? If yes, can you please share your URL?