Wrong Charges
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I was wanting to do the premium account but I saw the 14 free day trial so I was going to try it out before buying it. Well it made me put my card information in anyways so I did, not thinking it was going to process because it said 14 free day trial. $100 was taken out of my account today and it was from here but I was unaware that it was going to take out money unless I liked the free day trial. Is there anyway I can cancel the premium and get my money back?
The blog I need help with is: (visible only to logged in users)
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/To contact Staff directly about any billing issue click https://wpchrg.wordpress.com/ and complete the details and submit them to Staff.
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Hi there,
I just cancelled and refunded that Premium plan for you. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt now in your Billing History.
Please let me know if I can do anything more to help with that, or if you have any feedback about how we could make that plan more useful to you. :)
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