Wrong Debit

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  joshivipullaw · Member · Mar 27, 2022 at 10:26 am

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  My Account get wrongly debited with INR 1050

  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Mar 28, 2022 at 1:14 am

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  Hi there,

  I’m not sure I understand, I see that you did make a purchase on WordPress.com at one time, but it was in 2016 was in $ USD, and not INR. You can confirm here: https://wordpress.com/me/purchases/billing/

  Can you tell us more about the issue you are having with your recent transaction? Can you describe what you purchased and tell us the URL of the site you purchased it for so we can look it up in our system?

  Thanks for the additional info!

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  joshivipullaw · Member · Mar 28, 2022 at 8:35 am

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  Thank you for prompt reply.

  Yes, you are right that I did one transaction in 2016 of dollars for the url https://wordpress.com/home/fictiontorealitydotcom.wordpress.com.

  I have one more URl i.e. https://canadacalling118017485.wordpress.com/

  Yesterday received a message from my bank that INR 1050 is been debited from my account for Vin * WordPress. Screen shot is as below. The screen shot stated as below

  Dear customer, transaction of INR 1050 done on ICICI Bank Account XX482 on 27th March 22. Info : VIN*WORDPRESS….

  Please reimburse INR 1050 for the above issue.

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  staff-sheva · Staff · Mar 28, 2022 at 4:34 pm

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  Hi @joshivipullaw,

  The ₹ 1,050 charge for a domain auto-renewal on a different WordPress.com user account. You’ll need to login to your other account to manage your upgrade.

  You can cancel eligible upgrades for a refund by going to Personal Settings ⭢ Manage Purchases here: https://wordpress.com/me/purchases

  Just click on the individual upgrade, and the cancel/refund button will be on the bottom of the next screen.

  Please note that our refund policy for annual plans is 14-days, while domains are 96-hours, as outlined here: https://wordpress.com/support/manage-purchases/#refund-policy

  I hope that helps and please reach out again if you have any further questions.

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  sudhirshah1940 · Member · Mar 28, 2022 at 5:34 pm

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  Which Account? I am not able to track it. Please help me.

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  joshivipullaw · Member · Mar 28, 2022 at 5:39 pm

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  Which account? I am not able to track it. Please help me

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  staff-blorbo · Staff · Mar 28, 2022 at 5:43 pm

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  We have no history of purchases, transactions, or billing activity of any kind under either account.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com