Wrong email ID and inpossible verifying

• 

  egysegbenelni2 · Member · Mar 11, 2022 at 2:23 pm

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  Hello,
  I purchased 2 thing on your website 2 days ago, I paid 505,6 USD for them. Name is: Egységben Élni Kft – Fischer Klára
  website: http://www.kurzus.galikklara.com
  I created a new account: egysegbenelni
  Last 4 number of the card: 3228
  My problem:
  I can not activate my purchase because I made a mistake with my email and I could not receive the activation email. I typed it wrong.
  Wrong email ID: (email visible only to moderators and staff)
  Good email ID: (email visible only to moderators and staff) (with L)
  I can not log in anywhere because my account has not been activated yet because of the reason above.
  Please help me to activate my purchase in order to use it on my website.

  I created this account because I can not get any help without verifying.

  Thanks,
  Klara Galik

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-sheva · Staff · Mar 11, 2022 at 5:10 pm

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  Hi @egysegbenelni2,

  Looking at the email addresses that you shared, neither have any purchases. In addition, kurzus.galikklara.com is not hosted with WordPress.com. Are you sure you made the purchase on WordPress.com, and not another WordPress.org host?

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to look into this further. If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com