Wrong email issue (premium paid)- cant login into account

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  optimisticc5af2d1cf7 · Member · Feb 18, 2026 at 12:42 am

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  Hi,

  I accidentally created my WordPress.com site and purchased a Premium plan using an email address I cannot access: (email visible only to moderators and staff).

  I am currently logged into a new WordPress.com account using my correct email: (email visible only to moderators and staff).

  I need the site ownership and the Premium plan transferred from the old account to this account.

  I can verify ownership via billing details, payment method.

  I really hope all my progress with the website hasnt been lost :(

  Please let me know what information you need to complete this transfer.

  Thank you,
  Braiden

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  staartmees · Member · Feb 18, 2026 at 2:49 pm

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  As you have a paid plan, simply use the transaction id to restore access – https://wordpress.com/support/account-recovery/#transaction-id

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  elcristofue · Staff · Feb 23, 2026 at 6:50 pm

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  I’m closing this thread since it’s a duplicate.