Wrong feed url for my website in WordPress read

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  tranngocminhhieuweb · Member · Aug 25, 2021 at 12:53 pm

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  I am having a difficult problem to explain.

  My website is: https://lucidgen.com/

  My feed in WordPress read is: https://wordpress.com/read/feeds/94185301

  But when I click the follow button this error appears.

  Sorry, there was A problem following http://www.digimarkcenter.com/feed. Please try again.

  It should be https://lucidgen.com/feed

  And maybe that’s why from 2020 until now my feed is not updated in WordPress.com so no one follows my website anymore.

  I’ve searched everywhere in the settings but can’t figure it out. Hope the WordPress.com support team can edit it for my website.

  Thank you very much!

  Site: https://lucidgen.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  aleone89 · Staff · Aug 25, 2021 at 3:35 pm

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  Hello there,

  I can’t see that https://lucidgen.com/ is hosted with WordPress.com, so our support is limited in this instance.

  Can you point me in the direction of where the follow button resides on https://lucidgen.com/ please.

  Many thanks.

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  tranngocminhhieuweb · Member · Aug 25, 2021 at 4:13 pm

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  Hello @aleone89

  I have another website using Jetpack and work well with WordPress.com Read without hosted with WordPress.com.

  In my case, digimarkcenter.com is my old domain in 2019-2020, I was using Jetpack at that time.

  After I changed my domain name to lucidgen.com, I informed Jetpack (WordPress.com) about the move to a new domain so as not to lose statistical data.

  But it seems WordPress.com forgot to update the feed URL for me for the WordPress Read feature.

  Can WordPress.com remove https://wordpress.com/read/feeds/94185301 completely and start over?

  Thank you!

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  deancroyal · Staff · Aug 25, 2021 at 5:57 pm

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  After a bit more digging on your issue, the best step to take now is to reach out to our Jetpack team through the contact form at this link: https://jetpack.com/contact-support/?rel=support

  They’ll be able to dive deeper into this with you and provide the specific feedback you are needing to get this resolved.

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  tranngocminhhieuweb · Member · Aug 25, 2021 at 6:01 pm

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  Thank you @deancroyal

  I submitted the form to the Jetpack team. Hope they can help.

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  deancroyal · Staff · Aug 25, 2021 at 6:03 pm

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  @tranngocminhhieuweb – Actually, you’ll not need to do that. It looks like you reached out to Jetpack support an hour or so ago. They’ll be in touch. Thank you for your patience. :)

  Edit: you were one step ahead of me! :high-five: