wrong password message
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wrong password message
Self-declared URL: stjohnfisherwpb.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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I have not change the psw since I created. The user name (email visible only to moderators and staff) is an old email that I have not been using for so many years. I user this email to sign in to stjohnfisherwpb.com website. I been getting a message that the psw is wrong. I enter the same password that I create when I create the website. So I have not access to update the website every week. I’m the website administrator. My current email to contact me is (email visible only to moderators and staff). Need some help to resolve this issue. Since I cannot contact anybody by telephone please guide me how to correct this issue. Tel 904-607-5582. Your support will be deeply appreciate. Thanks
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host stjohnfisherwpb.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy. Specifically we use a custom login system on WordPress.com for enhanced security, and because of this our procedures for regaining account access do not work on sites hosted with other providers.
The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask GoDaddy for direct assistance in completing the steps in that article; they would be in the best position to help. After you have restored your site at GoDaddy to normal working order, you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.
The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get starOnce you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance.
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