Wrong Payment to my Portfolio Page

  • Unknown's avatar
    jvotanoz777 · Member ·

    I made a wrong mistake making a Payment to a Wrong Webpage ..Instead of me making the Payment to my New Business Page..I accidently made the Payment to my Portfolio WordPress Page…When I discovered I had the Wrong WordPress Page open ..I immediately Canceled my payment

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • marutim · Staff ·

    Hi there,

    Thank you for contacting WordPress.com! I am happy to help you with your questions.

    I’ve checked the WordPress.com account you contacted us from, and I do not see any active subscriptions or charges linked to it. Could you be referring to charges from a different WordPress.com account?

    Can you either contact us from the respective WordPress.com account email address or can you share the transaction ID ( via email at help@wordpress.com) so that we can complete the verification and track the transaction for you? This will help us help you further.

    Charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search here for more information and find out why you got charged: https://wpchrg.wordpress.com/

    Here’s a list of how WordPress.com charges may appear on your statement: https://wordpress.com/support/billing-history/#on-your-credit-card-statement

    You can follow this guide to help you with retrieving the transaction id: https://wordpress.com/support/billing-history/#retrieve-a-transaction-id

    Let me know if you have any further questions that I can help you with 😊

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